PinsXP (“PinsXP”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly. PinsXP is an experiences app that helps individual consumers, and certain business users, create accounts, share photos and other posts, highlight experiences and activities, and discover experiences and products that may be relevant to them.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you use the PinsXP mobile application (the “Application”) website, and any related services (the “Services”). It applies to personal accounts, community accounts and business accounts.
This Privacy Policy is available on our website and within the PinsXP Application. If you do not agree with this Privacy Policy, please do not use the Services.
This Privacy Policy should be read together with our User Agreement, Community Guidelines, Child Safety Statement and any other policies or terms that apply to particular features of the Services.
PinsXP operates the Services and, in most cases, is the organization responsible for deciding how and why your personal information is processed.
For most processing described in this Privacy Policy, PinsXP acts as the controller of your personal information.
In limited circumstances, such as where we process certain data solely on behalf of a business customer under a separate agreement, we may act as a processor or service provider for that specific activity. In those circumstances, the business customer is responsible for its own privacy notices and instructions, and we process the information only as permitted by our agreement with that customer and applicable law.
PinsXP is located at 13730 W 85th Dr, Ste 201, Arvada, CO 80005-5960, United States.
For privacy questions, requests or complaints, or to exercise your privacy rights, you can contact us at: compliance@pinsxp.com. For general support, you can contact: support@pinsxp.com
This Privacy Policy applies to the use of the Services by:
PinsXP is not intended for children or teenagers under 18. We do not knowingly allow users under 18 to create accounts or use the Services. If we become aware that someone under 18 has created an account, we may suspend or close the account and delete associated personal information, subject to any legal, safety, security or enforcement obligations.
We only collect, use, disclose, store or otherwise process personal information where we have a valid legal basis or other purpose permitted by applicable law to do so.
We may process your personal information where:
Where we rely on consent, you can withdraw your consent at any time through your device settings, in-app settings or by contacting us (compliance@pinsxp.com). The in-app settings are designed to make withdrawal as easy as giving consent. Withdrawal of consent does not affect processing that occurred before consent was withdrawn.
Where we rely on legitimate interests, we only do so where we consider that those interests are not overridden by your rights, freedoms or interests.
We collect information directly from you, automatically when you use the Services and, in some cases, from third parties. The categories of personal information we collect may include identifiers, contact details, account credentials, profile information, user-generated content, photos and videos you upload, commercial or transaction information, internet or other electronic network activity, device and diagnostics information, approximate or precise location information, inferences or profile information about preferences and interests, communications with us, and, professional or business account information. We collect this information from you, from your device and app activity, from other users or business accounts who interact with you or report content, from service providers, from sign-in providers, from business partners and integrated services, and from publicly available sources.
Depending on how you use PinsXP, this may include:
If you create or manage a business account, we may also collect:
When you use the Services, we may automatically collect:
PinsXP may use location information to support features such as local recommendations, maps, experience discovery, community connections, advertising relevance and place-based posting.
We only collect precise location information if you grant permission through your device settings or in-app settings after receiving notice of the relevant location feature and purpose. Precise location is optional and off by default, but some core mobile features may need phone or device access and location data to work as intended. You can use PinsXP without enabling precise location, although time-sensitive, place-based and map-based features may be limited or unavailable. We do not rely solely on an operating-system permission prompt where applicable law requires additional privacy notice or consent.
We may collect:
Where required by law, PinsXP seeks separate consent or settings choices for Home location and Ephemeral location, and may seek separate choices for different purposes such as experience recommendations, maps and discovery, analytics, advertising or measurement.
Home location means a location you provide or confirm as where you live, work or otherwise are based on a more permanent basis. We store Home location to help build and maintain your curated user profile, recommend experiences and products, personalize community features, and support account settings.
Ephemeral location means your current GPS, map, device or similar location at the time you use the Application. We use Ephemeral location to make time- and place-relevant suggestions for restaurants, events, activities, venues, offers, and other experiences near you or relevant to your current context. We collect Ephemeral location at intervals reasonably necessary for the feature you are using, and not as continuous background tracking unless we specifically disclose that use and obtain any consent required by law. We retain Ephemeral location only as described in Section 11.
Locations may be shared on or associated with posts depending on your settings, the feature you use, tags or venues you select, and Application functionality. For example, an experience post may display a restaurant, event, city, venue or other location if you choose to include it or if the feature is designed to show it. In certain jurisdictions, laws governing access to or storage of information on your device may require additional consent before we access location signals, advertising identifiers, SDK identifiers or similar device information. You can change location permissions at any time through your device settings and, where available, in-app settings.
We may receive information from:
Where we receive personal information from third parties, we use it only for the purposes described in this Privacy Policy.
PinsXP is not designed for users to provide sensitive information, such as health information, political opinions, religious beliefs, sexual orientation, biometric information or similar categories of information.
In certain jurisdictions, sensitive personal information may include precise geolocation, account or log-in credentials, private communications, information revealing sensitive traits, and biometric information, in which case, we may collect that information.
However, you may choose to include information in your profile, experience posts, images, photos, videos, captions, comments, reviews, venue tags, interests, preferences or other content that reveals sensitive information about you or others.
Where required by law, we will only process sensitive information with your explicit consent, meaningful consent or another lawful basis. We do not use biometric identification or verification features unless we disclose the feature and obtain any consent required by law. We do not share sensitive personal information and we limit use of precise geolocation to the purposes described in this Privacy Policy.
We use personal information for the following purposes.
We use information to:
We use information to:
We use information to:
Where required by law, we will ask for consent before using non-essential analytics, tracking or similar technologies.
We use information to:
We may use information to:
We may use cookies, software development kits, local storage, device identifiers and similar technologies to operate, secure, analyze and improve the Services.
These technologies may support:
Where required by applicable law, we will ask for your consent before using non-essential analytics, personalization or tracking technologies.
You may be able to manage certain choices through in-app settings, consent tools, device settings, browser settings or advertising ID controls.
We use supplied information, experience posts, photos and videos, location information, interests, past experiences, preferences, interactions with content and business accounts, and device or usage information to build and update a curated user profile for each user. Where required by law, we obtain consent before using precise location to build or update a curated user profile for recommendations, analytics or advertising purposes.
We use curated user profiles to recommend experiences and relevant products or offers. Recommendations may reflect your Home location, your Ephemeral location, your posted or saved experiences, your stated interests and preferences, similar users or communities, and business or venue information. This may affect what experiences, offers, businesses or ads you see, but it is not intended to produce legal or similarly significant effects about you.
PinsXP may use limited information, such as your location settings, selected location, saved places or basic app activity, to support local discovery, search, maps and other user-requested feature
We also may monetize the Services through in-app advertising. Ads may be targeted or personalized to your interests based on information you provide, your experience posts, your profile, your interactions, your location settings, device data and other permitted signals. We treat advertising, analytics and recommendation purposes as separate choices where required by law, so consenting to location-based recommendations does not necessarily mean consenting to location-based advertising or non-essential analytics. We do not sell personal information for monetary consideration, but some advertising, analytics or measurement activities may be considered “sharing,” “targeted advertising,” “cross-context behavioral advertising” or a similar concept under certain privacy laws. Where required, we provide notice, consent or opt-out controls, and we do not knowingly sell or share personal information of users under 18.
If we introduce additional personalised recommendations, behavioural profiling or personalised promotional features beyond those described in this Privacy Policy, we will update this Privacy Policy and provide any required notice, consent or user controls.
We may use automated systems to rank, recommend, personalize or moderate content, experiences, communities, ads and offers. We do not use automated decision-making that produces legal or similarly significant effects about you without human involvement, unless we tell you and have a lawful basis to do so.
PinsXP allows users to create, upload and share content. This may include text, images, reviews, comments, experience posts, photos, videos, captions, venue or event tags, business materials and other content.
If you choose to post or share content publicly or with others, that content may be visible to other users and may remain visible if it has been saved, reshared, screenshotted or otherwise reproduced by others. Depending on your settings and the feature used, posts may show or imply locations, venues, events, timing, interests, groups, companions or experiences.
You are responsible for ensuring that you have the rights and permissions needed for any content you upload or share through the Services, including rights to photos, videos, likenesses and information about other people.
We may review, remove, restrict or investigate content where necessary to enforce our policies, respond to complaints, address intellectual property concerns or comply with legal obligations.
We may disclose personal information in the following circumstances.
We do not disclose personal information to third parties except as described in this Privacy Policy, as directed by you, or as permitted or required by law. Depending on your use of the Services, the categories disclosed may include identifiers, contact details, account and profile information, user-generated content, commercial or business-account information, internet or electronic network activity, device and diagnostics information, location information, inferences or curated-profile information, communications and sensitive personal information where applicable and permitted.
We may share information with vendors and service providers that help us operate the Services, including providers of hosting, infrastructure, mapping, messaging, customer support, security, diagnostics, moderation, verification, analytics, advertising technology, payment processing and business tools.
These providers are authorized to process personal information only as necessary to provide services to us and subject to appropriate contractual restrictions, including service-provider, contractor or processor terms where required by law.
We may share information with business partners, advertisers, venues, event organizers or integrated services where necessary to deliver a feature you request, verify engagement, operate a business account feature, measure or deliver ads or offers, or support the Services.
Where possible, reporting to business accounts, advertisers and partners is provided on an aggregated or de-identified basis. If a feature identifies you to another user, business, venue or partner, we will do so because you interacted with that feature, adjusted your settings to allow it, or the disclosure is otherwise described in this Privacy Policy.
We may disclose information where we believe it is reasonably necessary to:
We may disclose information in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets or similar transaction, subject to appropriate safeguards. If personal information becomes subject to a different privacy policy as a result of such a transaction, affected users will receive notice as required by applicable law.
You have rights in relation to your personal information. These rights may, depending on the applicable jurisdiction include the ability to:
You can exercise these rights by using available in-app settings or by contacting: compliance@pinsxp.com. We may need to verify your identity before responding to a request. Verification may require us to match information you provide with information associated with your account, ask you to log in, request additional information reasonably necessary to verify the request, or obtain proof of authority if an authorized agent acts for you. Authorized agents may submit requests where permitted by law, but we may require written permission, proof of identity, and direct confirmation from you unless the agent has a valid power of attorney or equivalent authority. If we deny a request and applicable law gives you an appeal right, you may appeal by replying to our decision or contacting compliance@pinsxp.com with “Privacy Appeal” in the subject line. We will not discriminate against you for exercising privacy rights, but some choices may affect whether certain app features, recommendations, communities, advertising or location-based services can function.
Some rights may be limited where we need to retain information for legal compliance, safety, fraud prevention, security, dispute resolution, platform integrity or enforcement of our Terms and policies.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain safety and security, comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements.
Retention periods may vary depending on the type of information and the reason it was collected. Examples include:
When you delete your account, we will delete or de-identify personal information associated with your account from active systems within a reasonable period, and from backups within a limited further period, unless retention is required for:
Some content, such as posts, comments, reviews, reports or content shared with others, may remain visible or be retained in a de-identified or limited form where necessary for service integrity, legal compliance or where other users have interacted with, saved, reshared, screenshotted or otherwise reproduced that content.
PinsXP is based in the United States and may process personal information in countries other than the country where you live, including where our service providers, hosting providers, support providers, analytics providers or other partners operate.
Your personal information may be transferred to countries that may not provide the same level of data protection as your home country.
Where we transfer personal information from the European Economic Area (EEA), the United Kingdom or Switzerland to a country that has not received an adequacy decision, we rely on appropriate safeguards recognized under applicable law, including:
You can contact us at compliance@pinsxp.com if you would like more information about the safeguards used for international transfers.
We use reasonable technical, organizational and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include encryption in transit, access controls, monitoring and security review processes.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you believe your account or information has been compromised, please contact us at: compliance@pinsxp.com
If we become aware of a personal data breach or security incident affecting your personal information, we will take reasonable steps to contain and investigate it and will otherwise respond as required by applicable law.
Where required by applicable law, we will notify affected users, regulators or other relevant parties.
We may update this Privacy Policy from time to time.
If we make material changes, we will provide notice as required by law, such as by updating the effective date, posting a notice in the Services or sending a notification.
Your continued use of the Services after the updated Privacy Policy takes effect means you acknowledge the revised policy, to the extent permitted by law. Where a material change affects processing for which we rely on consent, we will seek fresh consent as required by applicable law.
For privacy questions, rights requests, concerns or complaints, contact us at: compliance@pinsxp.com
For general support, including content reports, moderation concerns, account issues or technical support, contact us at: support@pinsxp.com or use our in-app reporting tools.
If you have a concern about how we collect, use, store or share your personal information, please contact us first so we can try to resolve it.
If you are located in the European Union, you have the right to lodge a complaint with your local data protection supervisory authority, including in the country where you live, work, or where you believe a data protection issue occurred. Relevant authorities may include the Garante in Italy, AEPD in Spain, CNIL in France, the competent federal or state supervisory authority in Germany, and the DPC in Ireland.
If you are located in the United Kingdom, you may lodge a complaint with the Information Commissioner’s Office (ICO). If you are located in Canada, you may contact the Office of the Privacy Commissioner of Canada or, where applicable, your provincial privacy regulator.
If you are located in the United States, you may be able to contact the Federal Trade Commission (FTC), your state Attorney General, or another state privacy or consumer protection authority.
If you are located in another jurisdiction, you may also be able to contact another data protection authority or a specialist reporting body.
If you have concerns about content on PinsXP, a moderation decision, illegal content, account restrictions, advertising transparency, recommender systems, scams, fake profiles, fake reviews, business promotions or another platform safety issue, please contact us first through our in-app reporting tools or at support@pinsxp.com.
If you are located in the European Union and believe PinsXP has not complied with the Digital Services Act, you may lodge a complaint with the Digital Services Coordinator in the EU Member State where you are located or established. This may include AGCOM in Italy, CNMC in Spain, Arcom in France, BNetzA in Germany, or Coimisiún na Meán in Ireland.
If you are located in the United Kingdom, you may report certain online safety concerns to Ofcom. Ofcom does not usually decide individual complaints or order individual content removals, so you should normally report the issue to PinsXP first.
If you are located in another jurisdiction, you may also be able to contact another consumer protection authority, law enforcement, or a specialist reporting body.
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following:
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website: https://app.prighter.com/portal/17392187702